FAQ

1. How can I place an order?

You can place an order directly on our website by selecting your desired item, size, and color, then clicking "Add to Cart." Follow the checkout process to complete your purchase.

 

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options listed at checkout.

 

3. Can I make changes to my order after placing it?

Order can't be cancelled or modified after placing it because our team immediately starts processing the order. For further details you can reach our support team via email at support@whitesaturnstudio.com

 

4. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times may vary based on your location.

 

5. How long will my order take to arrive?

Domestic orders typically arrive within 12-14 business days, and international orders may take 20-25 business days. You will receive a tracking number once your order is shipped.

 

6. How can I track my order?

Once your order is shipped, we’ll send you a confirmation email with a tracking link. You can use this link to track your package.

 

7. What is your return policy?

We accept returns within 36hrs of purchase for unused and unworn items with original tags and packaging. Please visit our Returns page for more details.

 

8. Can I exchange an item?

Yes, exchanges are available for items of equal or lesser value. Contact us within 36hrs to initiate an exchange.

 

9. Who covers the cost of return shipping?

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

 

10. How do I find my size?

Each product page includes a detailed size chart. If you’re unsure, feel free to contact us for assistance.

 

11. Will an item be restocked if it’s sold out?

Restock information varies by product. Sign up for restock notifications on the product page or contact us for updates.

 

12. Do I need to create an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and receive exclusive offers.

 

13. How can I contact customer support?

You can reach our support team via email at support@whitesaturnstudio.com or by using the contact form on our website.

 

14. Do you offer custom designs or tailoring?

Yes, we provide custom design services for select products. Contact us to discuss your ideas, and we’ll let you know if we can accommodate your request.


15. Can I use more than one discount code on my order?
Unfortunately, only one discount code can be applied per order unless stated otherwise.


16. How can I stay updated on sales and promotions?

Sign up for our newsletter or follow us on social media for updates on exclusive discounts, sales, and new arrivals.


17. Why didn’t I receive a confirmation email?

Check your spam or junk folder. If you still don’t see it, contact us to ensure your email address was entered correctly.


18. I’m having trouble checking out. What should I do?

If you encounter issues during checkout, clear your browser cache, try another browser, or contact our support team for assistance.


19. Can I pre-order items?

Yes, we occasionally offer pre-orders for upcoming collections. Pre-order details and estimated delivery dates will be provided on the product page. 

 

20. Do you collaborate with influencers or ambassadors?

Yes, we love collaborating with like-minded individuals. You can reach our support team via email at support@whitesaturnstudio.com for such collaborations.